All support and training issues are provided by CSS Ltd. CSS are the dedicated charity support partner and should be used as the first point of contact.

24/7 Email Support: This e-mail address is being protected from spambots. You need JavaScript enabled to view it. . Please remember to quote your installation ID in the subject line.

Telephone Support (during office hours): 0115 860 2050

Write to them:

CSS Ltd
169 Alfreton Road
Nottingham
NG7 3JR

Change Requests

If you would like to create a specific receipt layout, sponsorship pack or have another change request, please discuss your requirement with CSS first. There are already a variety of reports and settings that can be tried first.

If you have just gone live and would like a specific receipt or sponsorship pack layout, as a courtesy to you, this change is provided free.

Complaints / Unresolved Issues

If you are unhappy with the service provided by CSS Ltd, or have any issue you wish to bring to our attention, please contact us.